Shipping and Returns

SHIPPING

Due to challenges we have faced getting our products to the South Island using couriers, we have unfortunately made the tough decision to not deliver orders smaller than 1 cubic meter (1m3) to the South Island for the foreseeable future. We will be reassessing this over time.

We can, however, send orders at a minimum charge for 1m3 to the South Island using our Freight Company. 1m3 would fit approximately x2 Large, x2 Medium and x2 Small products.

North Island deliveries will continue as usual.

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Please contact us for a quote on delivery.

Product lead-times are typically 3-4 weeks prior to delivery to allow the concrete enough time to cure properly. Delivery timeframes are dependant on the carrier.

Typical carrier delivery times for North Island deliveries are 3-5 working days, and South Island deliveries are 3-7 working days (Subject to road conditions, driver hours and ferry sailings.) These times are dependant on the carrier.

Orders will not be dispatched on public holidays.

Delivery charges are with the expectation that there is reasonable access.

 

RETURNS

Our recommended freight carriers have standard limited risk carriers Insurance. At delivery they require a signed proof of delivery. Any damage must be identified at delivery and advised to Solid Art Limited directly. Please provide photographic evidence of the damage at time of delivery. You can simply email these photos through to sales@solidart.co.nz or text to Caroline on 0272120408 or post to;

Solid Art Limited
4 Henare Street
Paekakariki, Kapiti Coast 5034
New Zealand

Once the damage has been assessed, we will be in contact regarding possible returns and replacement.