Shipping and Returns

SHIPPING

*If ordering more than 2 items, please contact us for a quote on delivery.

**North of Orewa/Helensville includes; Warkworth, Whangarei, Keri Keri, Kaitaia.

***Central Otago includes; Geraldine, Fairley, Tekapo, Twizel, Omarama, Cromwell, Wanaka, Alexandra, Arrowtown, Queenstown.

All areas outside the specified Town/City options please contact us.

Product lead-times are typically 3-4 weeks prior to delivery to allow the concrete enough time to cure properly. Delivery timeframes are dependant on the carrier.

Typical carrier delivery times for North Island deliveries are 3 days, and South Island deliveries are 5 days (Subject to road conditions, driver hours and ferry sailings.) These times are dependant on the carrier.

Orders will not be dispatched on public holidays.

Delivery charges are with the expectation that there is reasonable access.

 

RETURNS

Our recommended freight carriers have standard limited risk carriers Insurance. At delivery they require a signed proof of delivery. Any damage must be identified at delivery and advised to Solid Art Limited directly. Please provide photographic evidence of the damage at time of delivery. You can simply email these photos through to sales@solidart.co.nz or post to;

Solid Art Limited
4 Henare Street
Paekakariki, Kapiti Coast 5034
New Zealand

Once the damage has been assessed, we will be in contact regarding possible returns and replacement.